ailean: Operational AI for Hospitality

Customer Communication, PMS Tasks, and Concierge Requests. Available 24/7 in Over 100 Languages.

Operational AI:

Artificial intelligence, like ChatGPT, usually just provides information, but does not execute tasks. ailean changes this by being the first AI in the hospitality industry that can actually perform any task within a hotel's Property Management System.

What ailean does:

Communication

ailean communicates with guests via WhatsApp around the clock in over 100 languages. With specialized training tailored to your hospitality business, ailean can answer any guest inquiries with precision.

Bookings and Reservations

ailean has full access to PMS systems such as Apaleo, allowing her to handle all PMS-based tasks, from creating new reservations to checking out guests and sending their bills at the end of their stay.

Concierge

ailean provides up-to-date information on local weather, restaurant ratings, opening hours, and event locations. She can even call a taxi for your guests.

Payment

Guests can use ailean to make payments for new bookings or settle open balances during their stays, utilizing systems such as Adyen or Stripe.

Communication Hub

A lean and intuitive interface where hotel staff can easily oversee conversations and manually take over chats if ailean requests assistance.

Two-Way TranslationGuests and staff can communicate in any language; ailean will translate to and from English or any other language.

Secure LoginEach staff member gets an individual ailean login, ensuring secure access and top-notch guest data protection.

Live AnalyticsThe communication hub displays live chats, stores all history, and provides analytics on guest behavior.

Easy Onboarding

Step OneWe consult you on which use cases ailean can take over in your operations to be most useful.

Step TwoBy filling out a simple document with details about your operations, ailean learns about your processes.

Step ThreeAfter thorough testing, we provide you with all necessary resources for a successful go-live

Get Started

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ailean subscription models:

Choose between monthly or annual billing:

	ailean for hospitality with Apaleo €5 per unit per month €50 per unit per year Get Started	New Row
COMMUNICATION
Online 24/7:
Translation:
Whatsapp:
Images & File Sharing:

KNOWLEDGE
General Knowledge:
Customer Knowledge:
Live Knowledge:

RESERVATION MANAGEMENT
Reading Reservation Details:
Making Reservations:
Editing Reservations:
Cancelling Reservations:
Apaleo Services:
Invoicing:
Payments:

ADMIN DASHBOARD
Live View:
Ping Request:
Taking Over Conversations:

Founders of ailean:

A blend of expert knowledge in hospitality and artificial intelligence forms the foundation.